Refund policy

We want customers to receive the item they ordered in acceptable condition. Because Cedar & Wells works with third-party fulfillment partners, please contact us before sending any item back.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and determine the appropriate resolution.

Return requests
Return eligibility depends on the product, its condition, the reason for the request, and the applicable fulfillment requirements. Items should be unused and in their original condition unless the item arrived damaged or defective.

Do not send a return to an address shown on a shipping label without first receiving return instructions from Cedar & Wells. Supplier and fulfillment addresses are not necessarily return addresses.

Refunds
If a refund is approved, it will be issued to the original payment method. Processing time after approval can vary by payment provider or financial institution.

Non-returnable situations
Items that show signs of misuse, intentional damage, or substantial use may not qualify for a return or refund. We may request additional information or photographs to evaluate a claim.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once fulfillment has begun, changes or cancellation might no longer be possible.

Contact us
Use our Contact page for return or refund requests and include your order number and relevant details.